Unreliable or inexperienced process servers and missed service deadlines will cost your firm and your client extra money and grief to rectify the situation. There are basic services that a trustworthy process server should offer. These include:
The process serving company should have coverage 24 hours a day, seven days a week. Not all service attempts can be affected on a 9 to 5 basis. As well, you want to be able to track the progress of the service at your convenience. Ascertain whether the process server offers a database for tracking your service order.
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Prompt Confirmation of Service
Rapid confirmation of service enables you to move ahead with documents and applications on your client's behalf.
A good process server will contact you immediately if difficulties arise with a service to receive your instructions.
Summary of Service
The process server should provide you with a complete summary of all actions undertaken on your behalf.
Skip tracing should be on a "no find, no fee" basis. The process server should also provide rush services to locate and if they are not successful, supply documentation that can be submitted to the Court with the details of the attempted locate.
Positive Business History
The process serving company should have a positive business history. Check the Better Business Bureau for complaints.
Work with a process server who will go beyond the basics and do their utmost to complete the assignment. Ask them what procedures they use to back up their promise.